ARE CONTRIBUTIONS, SPONSORSHIPS AND/OR PURCHASES TAX DEDUCTIBLE?
Yes and No. WagN O2 Fur Life is NOT tax exempt however monies and gifts made to not for profit 501(c)3 First Responder organizations and groups may be. Please consult your CPA or tax expert to learn more about tax regulations in your state.

CAN THE PUBLIC PURCHASE KITS TO BE DONATED TO THEIR FIRE/EMS DEPARTMENTS? 
YES. When members of the public donate pet oxygen mask kits to their local fire and/or EMS department, that is what we call a Sponsorship (Aka Method #2). To get started please visit our sponsor page by clicking here.

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WE WANT TO ORDER MORE KIT PARTS (DVDs, etc). CAN WE DO THAT?
You certainly may do so. Please click here to get started.

ARE THE PET OXYGEN MASKS REUSABLE?
Yes. They can easily be cleaned with hot water and soap after each use. Because they are made out of plastic they can NOT sustain dishwasher heat and will melt, in which case the warranty will be voided.

HOW CAN I FIND OUT IF MY DEPARTMENT ALREADY CARRIES THE KITS?
Every department purchase and sponsorship is listed on our monthly blog summary (see archive in right column for monthly summary since 2009). For the most recent list please visit our BLOG . We posted the entire records list in PDF format HERE. If you do not see your department listed on the PDF and/or by digging in the Blog Archive we recommend you please contact your local first responders directly. The PDF is populated by departments that have acquired or been sponsored through our O2 Fur Life Program. It does not account for acquisitions made through other venues we have not been informed about. The best way to confirm whether or not they carry the equipment is by directly contacted them. That will allow you to establish a direct relationship with them as well as whether or not they have them, want them and how many they would need.

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I WANT TO CREATE AN ACCOUNT. WHAT ACCOUNT TYPE SHOULD I USE?  
First responders, sponsors, supporters, pet parents and members of the community wishing to contribute to the WagN O2 Fur Life mission can create a 'Supporter Account'. This step is entirely optional. Please note that creating such account type does not automatically add you to the Newsletter list. To subscribe to our Newsletter please register your email address under the Mailing List Box in the right column of all main pages.

Project Breathe Accounts are reserved for Invisible Fence® Dealers and Distributors wishing to access the "Project Breathe Store". They are asked to register using the "Project Breathe" option in the drop down menu next to "Account Type". When signing up please make sure to include your DEALER NUMBER in the comments box. This option is ONLY available to Invisible Fence Brand Dealers and Distributors and is subject to approval and confirmation of eligibility. It may take up to 48 business hours to approve this type of account.

Fellowship Request Applicant Accounts are reserved for Fire and EMS only departments submitting a Fellowship Request to receive free kits from WagN O2 Fur Life. Guidelines for this type of account can be found by clicking here.

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HOW CAN I TRACK MY ORDER?
If your order is shipping via UPS, once your order ships, you will receive an automated notification via email from our PetOxygenMasks.org system to the email address you provided when you placed the order. That notification will include your UPS tracking number. You can easily track your order by clicking on the tracking number displayed and/or by copy/pasting the tracking number onto the UPS Tracking Page at www.ups.com/tracking/tracking.html
If your order is shipping via USPS Priority Mail, once your order ships, you will receive an automated notification via email from our PetOxygenMasks.org system to the email address you provided when you placed the order. That notification will include your USPS Delivery Confirmation number. You can easily track your order by clicking on the USPS Delivery Confirmation number and/or by copy/pasting the delivery confirmation number onto the USPS Track & Confirm Page at https://tools.usps.com/go/TrackConfirmAction!input.action to see the status of your shipment. Please note that you may have to wait until the next business day to start noticing activity on your shipment label. For more information on our shipping time table and policies please visit our Shipping Policy Page

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HOW CAN A BUSINESS START A FUNDRAISING PROJECT?
Thank you for your interest in this great cause. We recommend the following steps: 
1. Determine if your local fire department has heard of pet oxygen masks, if they want them, if they have any and how many they would need in total to cover all response vehicles. Do so by contacting your department either in person or by phone. Generally, in person is better as it demonstrates your engagement and will help you find the right person to talk to. You need to seek out decision makers such as training officers, battalion chiefs or better yet fire chiefs as they can make  the decision to ultimately acquire and implement the equipment. Engaging the department is crucial. There are still departments out there that have not heard of the masks, may not be interested unless further information is provided, and ultimately you will need to know how many of these kits are needed in your community unless you actively engage them in the discussion.

2. Determine if your business can financially support them for their total needs. If so, you may not need to fund raise and can proceed to SPONSOR the department. If not, seek out business partners and/or start fundraising. If the department is large and has many stations, but you want to make sure that a minimum coverage is provided sooner rather than later, you may want to consider starting off the project by providing the equipment to be carried by battalion chiefs only and/or EMS supervisors for example as they are most likely going to be onsite on any large call. If that number is still to large for you to get started, fundraising is required. 

3. As a business, you may 
- organize events (vendor fees and/or portion of sales at event donated to cause)
- partner with other businesses,
- collect monies online through your website and/or social networking sites,
- newsletter donation requests (beware that all credit card transactions will incur fees from your credit card processing agent), -in store cash donations,
- dedicate a percentage of sales
- set up temporary 'spare change canisters' at your brick-and-mortar store
- ask customers if they want to round up their receipt
- allow customers and other businesses to sponsor a full kit in their name (or pets name, or in memory of)

No matter which fundraising technique your use, you will need to be absolutely transparent about the purpose of the fundraiser. Make sure you answer the following questions:
- How many kits are you aiming at providing?
- What is the name of the department?
- What is the cost per kit? 
- What is the overall cost including shipping?
- Is there a time limit or time frame?
- How will the collected monies be used? (are you donating 100% of the monies to this cause or is it percentage based?)
- How will you handle surplus monies? For example, if you aim at obtaining $560 and you get $700 in donations, what are you going to do with the extra $140? Will you help neighboring departments? Give extra in cash to department?
- What if you don't get enough? Will your business be matching donations? Are you keeping the cash?

WagN O2 Fur Life is NOT a tax exempt organization. If your business is NOT tax exempt, let your customers know. We recommend that for any large scale pet oxygen mask donation, you hold a media event on the day the kits are handed over to the department to let the community know that their donations have indeed served their purpose.

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DO YOU OFFER ANY BANNERS, FUND RAISING MATERIALS AND/OR BROCHURES?
We currently offer both free downloadable Fund Raising Cards (for donation boxes, etc.) AND Rack Cards (aka brochures). If you wish to receive some additional rack cards with your order, please tell us how many (10,15 or 20) in the comment box of the Billing page during checkout. Need brochures before you order? No problem. Please use our Contact Us Form and let us know your shipping address and quantity needed (10,15 or 20). We mail rack cards using USPS First Class Mail. The fundraising cards are available in 3 formats: The Standard Card (to use year round), the National Fire Safety Month Card (to use each October) and the Holiday Season Card. Please note that these fundraising cards are provided to you in PDF format and that you will need either Adobe Acrobat Reader OR NitroReader to view them.

WHAT IF I ORDER KITS AND THEN THE DEPARTMENTS DON'T ACCEPT THEM? WHAT SHOULD I DO?

We strongly recommend you contact the departments BEFORE purchasing the kits and get their OK. If for some reason they change their mind later (extremely rare) you have a few options:

1) Give the kits you ordered to neighboring departments. At some scenes the department may need 2 large so since its hard to predict what the next animal call will involve, it won�t hurt the department to have more than 1 kit.

2) You can return the kits. Please see our return and refund policy by clicking here

3) After 15 days and/or if you want to help other departments, please consider donating kits to our Wag�N Fellows (the departments that can�t afford them, want them and have made a request for donations on our site). A full list of eligible Fellow Departments can be found listed in the table here.

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CAN YOU SEND US A FREE SAMPLE KIT?
Not at this time. If you wish to see what the O2 Fur Life kit looks like please order the kit. If you decide to return the kit please do so according to our return and refund policy. 

CAN MY NAME OR MY COMPANY NAME APPEAR ON THE SPONSOR CERTIFICATE ONLY?
Yes. If you wish to remain anonymous when we list the monthly donations on our Pet Oxygen Mask Blog please select write 'Anonymous' in the sponsor name text box of the sponsor page (other anonymous options include: Community Pet Parent, Concerned Citizen, etc).

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DO YOU SELL ANY FUND RAISING ITEMS/GOODIES?
Yes we do. We currently have 2 low cost fund raising goodies available. Please take a look at our Residence Alert Stickers AND/OR at the "Pet Oxygen Masks Save Pet Lives" Wristbands.

DO YOU ACCEPT C.O.D. ORDERS?
Not at this time.

WE NEED TO PAY BY CHECK. HOW SHOULD WE PROCEED?
Please note that all check orders are shipped once payment is successfully processed and cleared by the bank. This process may take up to a week for personal and company checks. We accept company, personal and cashier's checks as well as money orders. Please contact us using the automated email system on our Contact Us Page. We will need the following information:

• Name of the person (main contact person):
• Name of Company placing the order (if applicable):
• Purchase Order (PO)# (if available):
• Full Billing Address (+ email & phone):
• Full Shipping Address (+email & phone):
• Number of kits you wish to order:
• Name of department(s) receiving the kits (list all and how many kits for each department):
• Number of departments receiving the kits:
• Is this a department purchase or a sponsorship?
  • If it is a sponsorship how do you wish to display the sponsor name on the sponsor certificate?
• Best email address we can use to send you the invoice.
• Do you wish to receive your Sponsor certificate by email (FREE) or in print? If you select in print, pricing is as follows: We charge $0.75 to include your first printed certificate with envelope. Each certificate is printed on 32lb paper. If you need more than 1 printout per department pay an additional $0.50 per printout. 1 Kraft Clasp Envelope per department. So how many prints per department will you need?

Once your request is submitted, we may contact you for additional information (if necessary) or we will email you an invoice with payment instructions and mailing address. Kits ship once payment is received and successfully processed. We recommend sending checks of value over $250.00 via USPS Priority Mail. Over the years the US Postal service has misplaced quite a few checks, increasing frustration on all sides. It�s your money, your time but our experience. Also, please be mindful that we maintain and enforce a strict Bounced Check Policy.

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WE HAVE A PURCHASE ORDER ISSUED BY STATE AUDITORS (CANNOT PREPAY), HOW SHOULD WE PROCEED?
Unfortunately we are a very small company and at this time we cannot afford to wait 15 to 30 days to receive payment. Our operating budget is too low. We can't reorder kits or inventory parts if the money is not immediately available. 

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IS THERE ANY TYPE OF DISCOUNT FOR BULK ORDERS?
Unfortunately not at this time. We are not budgeted to do so as our margins are extremely low.

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CHECKOUT: I AM ORDERING MULTIPLE KITS. SYSTEM DOES NOT LET ME ORDER MORE POWERPOINTS. HOW DO I GET MORE?
You do NOT need more than 1 PowerPoint file and/ OnSite Notice PDF link. Regardless of how many kits you order (as sponsor or first responder) you will receive an order online receipt at the email address you provided when you placed your order. At the bottom of that email you will find a link to download both the Onsite Notice PDF form as well as the Training PowerPoint electronic files. Once downloaded you can share it with as many departments as needed as the file will have been saved to your computer. If you do not have the email information for the department representative the kits will be donated to, do not worry. We provide instructions for departments to request these files on the back of the training DVD.

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CAN YOU SHIP THE KITS DIRECTLY TO SPONSORS? (we would like to distribute them ourselves)
Abso-WagN-Lutely. Yes. As long as the kits are purchased to ultimately be used by first responders (Fire, EMS, CART, SART, Search & Rescue Teams, police and military K9 teams) we can ship to any valid address in the USA, its territories and Canada. 

DOES THE $75 KIT INCLUDE SHIPPING COST?
No. Shipping is extra. We generally ship using UPS. We ship small kit parts using USPS Priority Mail when possible.

HOW MUCH IS THE SHIPPING COST TO MY LOCATION?
Shipping costs vary by carrier, weight and zip code. The best, fastest and most accurate way to calculate shipping cost to a specific location is by pretending to place and order on the website. Enter the order details as if you were placing the order, enter exact quantity of kits you wish to order or get quoted on and add to cart. All fields are mandatory. Please don�t skip any or the system will give you errors. Once you added all the items you wish to order to the cart, go to cart and you will notice a Calculate Shipping box at the bottom of the cart page. Enter the shipping/destination zip code and click Go! Once the system has calculated the shipping cost options for the items added to cart you will notice that under the box in which you entered the zip code, the city and zip will appear and a drop down menu will appear underneath showing various shipping methods and their prices. No need to make a selection then.

CAN YOU SHIP KIT PARTS USING STANDARD USPS FIRST CLASS MAIL?
No. When our customers place orders, our priority is to get the order to them as soon as possible and in the best conditions possible. We stopped shipping product First Class Mail because a great majority of these shipments never make it or make it to their destination destroyed. At the basic rate, we have no way of tracking the order should it get lost. Claims cannot be filed unless additional services are added. That is an additional cost. More disturbing is that when the order is lost we have no way to prove it was ever sent in the first place. The cost of reshipping products and mailing said order again at Priority Mail Rate (too ensure it gets there the second time) supersedes any saving made the first time around and is not either financially or emotionally feasible (as customer aggravation, anger and frustration come at a dire cost). Insanity is defined as repeating the same actions over and over again and expecting a different outcome.
This organization is all about providing pet life saving equipment to first responders (pet oxygen masks) which we ship UPS. We are not in the business of bulk decals or DVD sales and therefore we do NOT get commercial bulk rates from USPS. Other businesses are free to incur whatever amount of risk they wish to and reap the consequences of bad judgement. Any human endeavor carries some risk, but some are much more risky than others. Risk management is the identification, assessment, and prioritization of risks followed by coordinated and economical application of resources to minimize, monitor, and control the probability and/or impact of unfortunate events or to maximize the realization of opportunities. This organization chose to avoid this particular risk and elected USPS Priority Mail to ship parts therefore reducing the negative effect or probability of said risk. Please remember that we run this organization at cost.

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I AM A RETAILER. I WOULD LIKE TO SELL YOUR PET OXYGEN MASK KITS. IS THAT POSSIBLE?
Unfortunately there is currently no wholesale program for the WagN O2 Fur Life Program. We are not planning on implementing one in the foreseeable future.

MY PET NEEDS IN-HOME OXYGEN THERAPY. CAN I ORDER THE MASK(S) FROM YOU?
YES you certainly may. Please start by visiting the 'Kit Parts & Forms Reorder' product page and select 'Civilian/Hospital Purchase' in the purchase type drop down menu. Then place your order. We will email you the link to download the Civilian Training PDF when we ship your order.

WHAT IS THE PROCESS FOR PET PARENTS WHO NEED TO PROVIDE IN HOME OXYGEN TO THEIR PETS? DO WE NEED A PRESCRIPTION? WHERE CAN WE GET OXYGEN?
Oxygen is considered a medicine, so your veterinarian must prescribe it. Before oxygen therapy is prescribed there are guidelines or criteria that must be met so make sure to talk to your veterinarian about your options.

Wag'N O2 Fur Life does not provide cylinders and is not licensed to sell oxygen.

Once you have that prescription start looking for an in home oxygen provider in your area. Start by asking your prescribing veterinarian for advice on finding reliable providers in your area. Many non emergency practicing veterinarians do not have oxygen on site and may not be able to help. If that is the case, try contacting your local emergency veterinarians as they generally have a provider and see if that provider can also accomodate in home therapy. We found a website called HomeOxygenCompanies.com that is listing providers by state. The search can be further narrowed down by city.

If for some reason you still cannot get the information you need, try contacting your local hospital for advice as they are the most likely to have the most experience when it comes down to advising their patients.

Please know that there is no difference between veterinary oxygen and human oxygen prescriptions per se. The dosage will vary but not the oxygen, tank or parts.
Generally, you can buy tanks or rent them. Parts you will most likely need include the Cylinder and a Regulator. The oxygen will first pass through a pressure regulator, used to control the high pressure of oxygen delivered from a cylinder to a lower pressure. This lower pressure is then controlled by a flowmeter, which may be preset or selectable, and this controls the flow in a measure such as litres per minute (lpm). The typical flowmeter range for medical oxygen is between 0 and 15 lpm with some units able to obtain up to 25 liters per minute. Modern regulators include a flow meter. Look at your prescription to determine the LPM. More than likely, and unless you have a very large dog, will not need a regulator whose flowmeter goes up to 25lpm. The oxygen tubing is provided with the pet oxygen masks and is reusable. Your home equipment provider will work with you to make sure you have the supplies and equipment you need. Trained staff also will show you how to use the equipment correctly and safely.

Oxygen therapy generally is safe, but it can pose a fire hazard. To use your oxygen safely, follow the instructions you receive from your home equipment provider and by reviewing our Pet Parents PDF file (provided at no additional cost when you place your order).

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