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Return & Refund Policy

RETURN & REFUND POLICY

All sales are final.
Please inspect your order upon receipt to ensure all contents are included. 

If for some reason items are missing or damaged you have 5 business days from the day of delivery to file a missing/damaged claim with us. We will not accept claims filed after that time frame.

Should you need to do so please use our Contact Us form and select 'Order Inquiries'. Fill out the phone and email information and remember to include your order number then state the nature of the problem.
Remember that the Training PowerPoint, Onsite Notice PDF and Sponsor Certificate are sent to you electronically at the bottom of your original online receipt.
Only 1 link per order is necessary.

 CANCELLATIONS

All sales are final. If an order is cancelled before it is marked as processing in our system your order can be refunded minus a $20 cancellation fee. Orders will not be cancelled once the automated system marks them as Processing. Your order will ship as per the shipping information on your order. Please only place orders when you are ready and determined to do so.  
If you are unsure about which part(s) to order please check with us BEFORE placing the order by either calling us during business hours and/or by using the online form on the Contact Us page. 
Please note that this cancellation policy also applies to orders taken by phone or communicated electronically, once the order is submitted and confirmed by you.