TABLE OF CONTENTS




GENERAL QUESTIONS
ARE CONTRIBUTIONS, SPONSORSHIPS AND/OR PURCHASES TAX DEDUCTIBLE?
CAN THE PUBLIC PURCHASE KITS TO BE DONATED TO THEIR FIRE/EMS DEPARTMENTS?
WE WANT TO ORDER MORE KIT PARTS (DVDs, etc). CAN WE DO THAT?
ARE THE PET OXYGEN MASKS REUSABLE?
HOW CAN I FIND OUT IF MY DEPARTMENT ALREADY CARRIES THE KITS?
HOW CAN I TRACK MY ORDER?
WHY DOESN'T WAG'N O2 FUR LIFE ADVERTISE, ATTEND OR SPONSOR EVENTS?

FUND RAISING QUESTIONS
HOW CAN AN INDIVIDUAL START A FUNDRAISING PROJECT?
HOW CAN A BUSINESS START A FUNDRAISING PROJECT?
DO YOU OFFER ANY BANNERS, FUND RAISING MATERIALS AND/OR BROCHURES?
WHAT IF I ORDER KITS AND THEN THE DEPARTMENTS DON'T ACCEPT THEM? WHAT SHOULD I DO?
CAN YOU SEND US A FREE SAMPLE KIT?
CAN MY NAME OR MY COMPANY NAME APPEAR ON THE SPONSOR CERTIFICATE ONLY?
DO YOU SELL ANY FUND RAISING ITEMS/GOODIES?

PAYMENT QUESTIONS
DO YOU ACCEPT C.O.D. ORDERS?
WE NEED TO PAY BY CHECK. HOW SHOULD WE PROCEED?
DO YOU ACCEPT PURCHASE ORDERS THAT ARE CANNOT BE PREPAID? IF SO, WHAT ARE THE TERMS?
IS THERE ANY TYPE OF DISCOUNT FOR BULK ORDERS?
CHECKOUT: I AM ORDERING MULTIPLE KITS. SYSTEM DOES NOT LET ME ORDER MORE POWERPOINTS. HOW DO I GET MORE?

SHIPPING QUESTIONS
CAN YOU SHIP THE KITS DIRECTLY TO SPONSORS? (we would like to distribute them ourselves)
DOES THE KIT INCLUDE SHIPPING COST?
HOW MUCH IS THE SHIPPING COST TO MY LOCATION?

MISC QUESTIONS
I AM A RETAILER. I WOULD LIKE TO SELL YOUR PET OXYGEN MASK KITS. IS THAT POSSIBLE?
WHAT IS THE DIFFERENCE BETWEEN A FIRE STATION AND A FIRE DEPARTMENT?
MY PET NEEDS IN-HOME OXYGEN THERAPY. CAN I ORDER THE MASKS FROM YOU? 
HOW CAN I FIND AN OXYGEN PROVIDER IN MY AREA?
WHY DO YOU ASK SPONSORS TO PROVIDE/REGISTER DEPARTMENT INFORMATION?
WHY IS THE DATABASE PUBLIC?


ARE CONTRIBUTIONS, SPONSORSHIPS AND/OR PURCHASES TAX DEDUCTIBLE?
Yes and No. Wag'N O2 Fur Life, LLC is NOT tax exempt organization. However monies and gifts made to not for profit 501(c)3 First Responder organizations and groups may be. Please consult your CPA or tax expert to learn more about tax regulations in your state. Wag'N O2 Fur Life, LLC is commercial vendor/distributor/provider of pet life saving equipment. 

CAN THE PUBLIC PURCHASE KITS TO BE DONATED TO THEIR FIRE/EMS DEPARTMENTS? 
YES. When members of the public donate pet oxygen mask kits to their local fire and/or EMS department, that is what we call a Sponsorship. To get started please visit our order page by clicking here.

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WHERE AND HOW CAN FIRST RESPONDERS ORDER ADDITIONAL Parts?

First responders can order Kit Parts by clicking HERE. Manufacturer Parts HERE and more Masks HERE.

ARE THE PET OXYGEN MASKS REUSABLE?
Yes. They can easily be cleaned with hot water and soap after each use. Because they are made out of plastic they can NOT sustain dishwasher heat and will melt, in which case the warranty will be voided.

HOW CAN I FIND OUT IF MY DEPARTMENT ALREADY CARRIES THE KITS?
The easiest and fastest way to find out if a department already carries a Wag'N O2 Fur Life Kit is by running a search on one of our 3 Department Databases. We've listed every department purchase and sponsorship since 2008). Please remember it does NOT account for acquisitions made through other venues we have not been informed about. The best way to confirm whether or not they carry the equipment is by directly contacting them. That will allow you to establish a direct relationship with them as well as whether or not they have them, want them and how many they would need.

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HOW CAN I TRACK MY ORDER?

If your order is shipping via UPS, once your order ships, you will receive an automated notification via email from our PetOxygenMasks.org system to the email address you provided when you placed the order. That notification will include your UPS tracking number. You can easily track your order by clicking on the tracking number displayed and/or by copy/pasting the tracking number onto the UPS Tracking Page at www.ups.com/tracking/tracking.html
If your order is shipping via USPS Priority Mail, once your order ships, you will receive an automated notification via email from our PetOxygenMasks.org system to the email address you provided when you placed the order. That notification will include your USPS Delivery Confirmation number. You can easily track your order by clicking on the USPS Delivery Confirmation number and/or by copy/pasting the delivery confirmation number onto the USPS Track & Confirm Page at https://tools.usps.com/go/TrackConfirmAction!input.action to see the status of your shipment. Please note that you may have to wait until the next business day to start noticing activity on your shipment label. For more information on our shipping time table and policies please visit our Shipping Policy Page.

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WHY DOESN'T WAG'N O2 FUR LIFE ADVERTISE, ATTEND OR SPONSOR EVENTS?
We are not budgeted to do so by choice. Budgeting to do so would increase the price of kits even more which goes against our goal of keeping the kits affordable to both departments and sponsors. This policy is not expected to change anytime soon.

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HOW CAN AN INDIVIDUAL START A FUNDRAISING PROJECT?
Thank you for your interest in this great cause. We recommend the following steps:

1. Determine if your local fire department has heard of pet oxygen masks, if they want them, if they have any and how many they would need in total to cover all response vehicles. Do so by contacting your department either in person or by phone. Generally, in person is better as it demonstrates your engagement and will help you find the right person to talk to. You need to seek out decision makers such as training officers, battalion chiefs or better yet fire chiefs as they can make  the decision to ultimately acquire and implement the equipment. Engaging the department is crucial. There are still departments out there that have not heard of the masks, may not be interested unless further information is provided, and ultimately you will need to know how many of these kits are needed in your community unless you actively engage them in the discussion.

2. Determine if you and your immediate family and friends can support the department's needs. If so, you may not need to fund raise and can proceed to sponsor the department. If not, seek our business partners and/or start fundraising.
If the department is large and has many stations, but you want to make sure that a minimum coverage is provided sooner rather than later, you may want to consider starting off the project by providing the equipment to be carried by battalion chiefs only and/or EMS supervisors for example as they are most likely going to be onsite on any large call. If that number is still to large for you to get started, fundraising is required.

3. As an individual you may
- Engage your local pet businesses (veterinarians, groomers, boarding facilities, dog day cares,  dog washes, pet supply stores, trainers, etc). Make sure to let them know they can sponsor kits in their business names
- Have a garage sale
- Have a hot dog, lemonade, bakery sale, etc
- Fund raise at work (if allowed). Maybe the company your work for can help you and sponsor a few kits for that department.
- Replace a Gift with a Donation. Instead of your friends and family members giving you a gift for your birthday, Christmas, or another special occasion, ask them to make a donation in lieu of one
- Host a Game Night Party. Invite your family and friends to your home for games, food, and drinks. Ask them to donate to your fundraiser, instead of bringing something to the party
- Provide a Service. Does your neighbor need someone to watch her pets? Does your sister need a babysitter for a date night with her husband? If so, ask them if they would be willing to give you a donation if you provide them with one of these services
- Save the Change. Change isn't much, but it can add up to a lot. Ask loved ones to save their change throughout the year, and then contribute it to your cause
- Make It a Contest. If your friends and family members love competition, this is a great one. Hold a contest to see who will donate the most. You don’t have to disclose the amounts everyone contributed, just record them, so you know who wins at the end
- Fund raise using social networking using your blog, Twitter, Facebook Page, etc

No matter which fundraising technique your use, you will need to be absolutely transparent about the purpose of the fundraiser. Make sure you answer the following questions:
- How many kits are you aiming at providing?
- What is the name of the department?
- What is the cost per kit?
What is the overall cost including shipping?
- Is there a time limit or time frame?
- How will the collected monies be used? (are you donating 100% of the monies to this cause or is it percentage based?) - How will you handle surplus monies? If you aim at obtaining $560 and you get $700 in donations, what are you going to do with the extra $140? Will you help neighboring departments? Give extra in cash to department?
- What if you don't get enough? Will you personally be matching donations? Are you keeping the cash?

Wag'N O2 Fur Life is NOT a tax exempt organization. If your business is NOT tax exempt, let your customers know. We recommend that for any large scale pet oxygen mask donation, you hold a media event on the day the kits are handed over to the department to let the community know that their donations have indeed served their purpose.

Wag'N O2 Fur Life does not act as an agent for any organization, company or individual and does not solicit donations or charitable contributions. Wag'N O2 Fur Life does not provide professional fundraising consulting, professional solicitation, commercial co-venture, paid solicitor, fundraising counsel, fundraising adviser, commercial fundraiser or similar services.
Individuals and organizations bears sole responsibility for complying with all laws, rules and regulations applicable to its fund raising activities. 

Individuals and organizations may have obligations to register under state or local laws regarding charitable solicitations and each entity is solely responsible for all costs associated with its compliance with such requirements and Wag'N O2 Fur Life has no obligation to assist with any such registration(s) nor shall Wag'N O2 Fur Life have any liability for failure of any individual and/or organization to register properly. For more information on that topic, please visit the National Council of Nonprofits website by clicking HERE.

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HOW CAN A BUSINESS START A FUNDRAISING PROJECT?
Thank you for your interest in this great cause. We recommend the following steps: 
1. Determine if your local fire department has heard of pet oxygen masks, if they want them, if they have any and how many they would need in total to cover all response vehicles. Do so by contacting your department either in person or by phone. Generally, in person is better as it demonstrates your engagement and will help you find the right person to talk to. You need to seek out decision makers such as training officers, battalion chiefs or better yet fire chiefs as they can make  the decision to ultimately acquire and implement the equipment. Engaging the department is crucial. There are still departments out there that have not heard of the masks, may not be interested unless further information is provided, and ultimately you will need to know how many of these kits are needed in your community unless you actively engage them in the discussion.

2. Determine if your business can financially support them for their total needs. If so, you may not need to fund raise and can proceed to sponsor the department. If not, seek our business partners and/or start fundraising. If the department is large and has many stations, but you want to make sure that a minimum coverage is provided sooner rather than later, you may want to consider starting off the project by providing the equipment to be carried by battalion chiefs only and/or EMS supervisors for example as they are most likely going to be onsite on any large call. If that number is still to large for you to get started, fundraising is required. 

3. As a business, you may 
- organize events (vendor fees and/or portion of sales at event donated to cause)
- partner with other businesses,
- collect monies online through your website and/or social networking sites,
- newsletter donation requests (beware that all credit card transactions will incur fees from your credit card processing agent), -in store cash donations,
- dedicate a percentage of sales
- set up temporary 'spare change canisters' at your brick-and-mortar store
- ask customers if they want to round up their receipt
- allow customers and other businesses to sponsor a full kit in their name (or pets name, or in memory of)

No matter which fundraising technique your use, you will need to be absolutely transparent about the purpose of the fundraiser. Make sure you answer the following questions:
- How many kits are you aiming at providing?
- What is the name of the department?
- What is the cost per kit? 
- What is the overall cost including shipping?
- Is there a time limit or time frame?
- How will the collected monies be used? (are you donating 100% of the monies to this cause or is it percentage based?)
- How will you handle surplus monies? For example, if you aim at obtaining $560 and you get $700 in donations, what are you going to do with the extra $140? Will you help neighboring departments? Give extra in cash to department?
- What if you don't get enough? Will your business be matching donations? Are you keeping the cash?

Wag'N O2 Fur Life is NOT a tax exempt organization. If your business is NOT tax exempt, let your customers know. We recommend that for any large scale pet oxygen mask donation, you hold a media event on the day the kits are handed over to the department to let the community know that their donations have indeed served their purpose.

Wag'N O2 Fur Life does not act as an agent for any organization, company or individual and does not solicit donations or charitable contributions. Wag'N O2 Fur Life does not provide professional fundraising consulting, professional solicitation, commercial co-venture, paid solicitor, fundraising counsel, fundraising adviser, commercial fundraiser or similar services.

Individuals and organizations bears sole responsibility for complying with all laws, rules and regulations applicable to its fund raising activities. 
Individuals and organizations may have obligations to register under state or local laws regarding charitable solicitations and each entity is solely responsible for all costs associated with its compliance with such requirements and Wag'N O2 Fur Life has no obligation to assist with any such registration(s) nor shall Wag'N O2 Fur Life have any liability for failure of any individual and/or organization to register properly. For more information on that topic, please visit the National Council of Nonprofits website by clicking HERE.

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DO YOU OFFER ANY BANNERS, FUND RAISING MATERIALS AND/OR BROCHURES?
We currently offer both free downloadable Fund Raising Cards (for donation boxes, etc.) AND Rack Cards (aka brochures). If you wish to receive some additional rack cards with your order, please tell us how many (10,15 or 20) in the comment box of the Billing page during checkout. Need brochures before you order? No problem. Please use our Contact Us Form and let us know your shipping address and quantity needed (10,15 or 20). We mail rack cards using USPS First Class Mail. The fundraising cards are available in 3 formats: The Standard Card (to use year round), the National Fire Safety Month Card (to use each October) and the Holiday Season Card. Please note that these fundraising cards are provided to you in PDF format and that you will need either Adobe Acrobat Reader OR NitroReader to view them.

WHAT IF I ORDER KITS AND THEN THE DEPARTMENTS DON'T ACCEPT THEM? WHAT SHOULD I DO?

We strongly recommend you contact the departments BEFORE purchasing the kits and get their OK. If for some reason they change their mind later (extremely rare) we recommend giving the kits you ordered to neighboring departments. At some scenes the department may need 2 large so since its hard to predict what the next animal call will involve, it won’t hurt the department to have more than 1 kit. Please keep in mind that all orders are final. Contact the department you wish to sponsor BEFORE making the purchase.

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CAN YOU SEND US A FREE SAMPLE KIT?
Not at this time. Sample kits can be purchased for fund raising events and later donated to departments. To order use the Order Page. Select 'This is a sample kit for my sponsorship campaign'. Under department name write the name of your project. Under Sponsor name write 'Sample Kit'.  All Sales Are Final. 

CAN MY NAME OR MY COMPANY NAME APPEAR ON THE SPONSOR CERTIFICATE ONLY?
Yes. If you wish to remain anonymous when we list the monthly donations on our Pet Oxygen Mask Blog please select write 'Anonymous' in the sponsor name text box of the order  page (other anonymous options include: Community Pet Parent, Concerned Citizen, etc).

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DO YOU SELL ANY FUND RAISING ITEMS/GOODIES?
Yes we do. We currently have 2 low cost fund raising goodies available. Please take a look at our Residence Alert Stickers AND/OR at the "Pet Oxygen Masks Save Pet Lives" Wristbands.

DO YOU ACCEPT C.O.D. ORDERS?
Not at this time.

WE NEED TO PAY BY CHECK. HOW SHOULD WE PROCEED?
Please note that all check orders are shipped once payment is successfully processed and cleared by the bank. This process may take up to a week. We accept company, personal and certified checks. Please visit our CONTACT US form and select the "I prefer to pay by check or WT" to get started.

Once your request is submitted, we may contact you for additional information (if necessary). We will email you an invoice with payment instructions and mailing address. Kits ship once payment is received and successfully processed. We recommend sending checks of value over $250.00 via USPS Priority Mail. Over the years the US Postal service has misplaced quite a few checks, increasing frustration on all sides. It’s your money, your time but our experience. Also, please be mindful that we maintain and enforce a strict Bounced Check Policy.

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DO YOU ACCEPT PURCHASE ORDERS THAT ARE CANNOT BE PREPAID? IF SO, WHAT ARE THE TERMS?
We may issue NET terms to USA municipal, city, county, state and federal agencies on a case by case basis. We do NOT offer NET terms to non governmental agencies (aka private organizations, companies or individuals). To make the best use of public tax monies we offer early payment incentives (1%/15 Net 30), however late payments will be assessed monthly finance charges. What does 1/15 Net 30 mean? It means that if the bill is paid within 15 days of shipping date, there is a 1% discount. Otherwise, the total amount is due within 30 days. There is a 2 kit ($214) minimum order requirement and a $2500 maximum value for Net Orders. All NET orders must be paid by either check or wire transfer. If your agency requires new vendor registration, please contact the office with the appropriate query form(s). Please note because we operate this initiative at cost, prepaid orders/invoices take inventory precedent over NET term accounts. Once we receive your Purchase Order Number, your mask inventory is generally special ordered. It therefore might take 5-10 business days for us to be able to ship your order. Inventory levels at the time of the request dictate. Your NET terms will therefore apply to the Ship Date and NOT the invoice date. If you have a rush on your order, NET terms are not the best option. Our NET term policy is currently on hold is expected to resume January 9th, 2023. 

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IS THERE ANY TYPE OF DISCOUNT FOR BULK ORDERS?
Not specifically. Our pricing structure is as follows: (USA Ground Shipping is included in pricing) 1 kit is $125, 2 to 3 kits are $110 each, 4 to 10 kits are $105 each, 11 to 20 kits $100 each, 21+ kits are $97 each.

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CHECKOUT: I AM ORDERING MULTIPLE KITS. SYSTEM DOES NOT LET ME ORDER MORE POWERPOINTS. HOW DO I GET MORE?
You do NOT need more than 1 PowerPoint file, OnSite Notice PDF and/or Sponsor certificate link. Regardless of how many kits you order (as sponsor or first responder) you will receive an order online receipt at the email address you provided when you placed your order. At the bottom of that email you will find a link to download both the Onsite Notice PDF form as well as the Training PowerPoint electronic files. Once downloaded you can share it with as many departments as needed as the file will have been saved to your computer. If you do not have the email information for the department representative the kits will be donated to, do not worry. We provide instructions for departments to request these files on the back of the training DVD.


WHAT IS 3DS AND WHY DO I NEED TO ALLOW POP UPS TO PURCHASE ON YOUR SITE?
3D Secure (3DS) is an extra layer of security for online card transactions to verify the cardholder's identity and reduce fraud risk. Once you press checkout/submit on an online order's website, the merchant's processing system checks if your card is enrolled in 3DS. If enrolled, you're redirected to your card issuer's page for identity verification, generally via a pop-up window. Once verified, the transaction continues as usual. To use 3DS, ensure pop-ups are allowed, as they're necessary for the authentication process. If you wish to opt out, please contact your card issuer. We have no control or access over that process.
Although some issuers may require you to activate the service or provide additional information upon new card activation, many if not most cardholders have by 2024 automatically been enrolled in these programs by their credit card issuers. Once enrolled, your credit card is protected by programs like Verified by Visa, Mastercard SecureCode, American Express SafeKey, and Discover ProtectBuy when making online purchases. We don't have access to your authentication process and can only confirm if a security question was issued or blocked.
Please note that multiple unsuccessful transaction attempts can lead to multiple holds on your bank account, tying up your available funds. This can result in declined transactions due to non-authorization and may cause overdraft or insufficient funds fees. To avoid these issues, ensure successful transactions on the first attempt or contact your card issuer for assistance. Failed attempts that are not successfully processed are generally released back to your account within 24 to 48 hours and generally remain under ' Processing' status until such time. Merchants have no power over that process.


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CAN YOU SHIP THE KITS DIRECTLY TO SPONSORS? (we would like to distribute them ourselves)
Abso-WagN-Lutely. Yes. As long as the kits are purchased to ultimately be used by first responders (Fire, EMS, CART, SART, Search & Rescue Teams, police and military K9 teams) we can ship to any valid address in the USA, its territories and Canada. 

DOES THE KIT INCLUDE SHIPPING COST?
YES. Ground shipping cost is included on all USA orders. Canadian orders incur an additional flat fee of $45 per order for kits.

HOW MUCH IS THE SHIPPING COST TO MY LOCATION?
Pricing on the site is now all inclusive for most products. There are 2 products that incur a one time $15 flat fee per order. Those products are Manufacturer parts and First RespondR Parts. If you wish to use expedited shipping, please contact the office BEFORE placing an order online. All other pricing includes ground shipping costs


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I AM A RETAILER. I WOULD LIKE TO SELL YOUR PET OXYGEN MASK KITS. IS THAT POSSIBLE?
Unfortunately there is currently no direct wholesale program for the Wag'N O2 Fur Life kits. We are not planning on implementing one in the foreseable future.

WHAT IS THE DIFFERENCE BETWEEN A FIRE STATION AND A FIRE DEPARTMENT?
A department can have multiple stations. For example, Fairfax County Fire & EMS in VA is the department name. There are 37 Fire and Rescue Stations in Fairfax County. 

MY PET NEEDS IN-HOME OXYGEN THERAPY. CAN I ORDER THE MASK(S) FROM YOU? 
YES you certainly may. Please start by visiting the 'Order Pet O2 Masks Only' product page and select the appropriate size and end user category. Selecting 'This is for my Pet' will allow you to download the Civilian Training PDF available on your online order receipt.

HOW CAN I FIND AN OXYGEN PROVIDER IN MY AREA? 
Remember pet parents ordering pet oxygen masks for their own pets, as well as Rescue groups currently not carrying oxygen tanks on their vehicles, need to first obtain a veterinary prescription to get access to oxygen. Once that is accomplished finding an oxygen provider can be a bit daunting. We recommend you take a look at this outside link to find providers by state HomeOxygenCompanies'. Provider pricing variables include, but are not limited to, by how they rent, sell, supply schedule, what is rented, length of contract, etc. Given the prescription's Liter Per Minute Flow Rate, daily application time frame and application frequency allow you to ascertain what size tank your pet will need given on how many refills that represents on a weekly or monthly basis. Additionally, we recently found out about a company called Pawprint Oxygen that sells smaller cylinders to pet parents. You will need a prescription from your veterinarian to order. Please visit www.PawPrintOxygen.com to learn more. We are not associated with that company in any way and cannot make any representation as to whether their product will work for your needs. 

THE ALTERNATIVE: Getting an Oxygen Concentrator. Click HERE to see how that works. You will need an Rx for a new machine but most likely not for a refurbished one. They are NOT cheap. This is equipment made for humans whose insurance might reimburse some or all of the cost. With that in mind, in-home stationary units sale pricing starts around $350 across the web. You can buy and/or rent them from some dealers. Please do your research. Buying used on Ebay or Craigslist comes with a certain amount of risks, such as lack of cleanliness & sanitation, customer support and may have defects no longer covered by warranty. There are a number of dealers that sell factory recertified units. We contacted OxygenConcentratorStore.com They stated that they can supply concentrators (used and new) to pet parents. You will need your O2 veterinary Rx and the LPM (Liters per Minute) rate on the Rx. Used inventory varies. Their website and customer services reps have been very detailed and helpful when we called so even if you don't end up buying from them, there is a lot of valuable information on their website. Please note that we are not endorsing that particular company. This information is provided to get you started with the idea and talk to at least 1 resource that has shown no objection to veterinary Rx. Please let us know your feedback if you feel so inclined.

For pet parents looking for aerosol therapy solutions to treat respiratory infections when prescribed the use of MDIs (inhalers) or nebulizers, here are a few recommendations for your consideration: 

McCulloch Medical Aerosol Therapy Masks, AeroKat* Feline Aerosol Chamber, AeroDawg* Canine Aerosol Chamber.

AVIATION OXYGEN vs MEDICAL OXYGEN: The biggest difference is that medical grade oxygen usually requires a prescription to get. Aviation oxygen is also pretty specific on not having any moisture content - the thought being that you wouldn’t want oxygen lines freezing at higher altitudes because of moisture. So, if you are going to be flying with your pet on a private plane (ie: cessna etc) and need to onboard some O2, take a look at the Aerox Canine Portable Oxygen System

If you are planning on boarding a regular passenger plane, please check with your airline to find out what the regulations are to onboard O2 systems (whether it be for people or pets). 

If this is your last resort because you cannot find an oxygen provider willing to service a veterinary Rx, please consult with your veterinarian to figure out how the lack of moisture will affect your pet's treatment.


WHY DO YOU ASK SPONSORS TO PROVIDE/REGISTER DEPARTMENT INFORMATION? 
This initiative provides a specialty unsought good to first responders. Over the past 10 years, departments had to change/adjust/institute policies and sometimes even change laws to be allowed to carry this equipment. We have been working tirelessly over the years to convey that unlike human non rebreather masks, this equipment is NOT to be thrown away after single use. Pet oxygen recovery masks, aka pet oxygen masks, were initially designed to be primarily used by veterinarians. It is high end equipment that comes with a 2 year manufacturer warranty.
If the product is not registered with us at the time of purchase or shortly thereafter, we cannot make good on the warranty. To make good on said warranty, we need to know the name of the dept, its city and state; how many kits they acquired/received and month + year. A mask purchased January 2nd 2019 is covered until January 31 2021. 
Unlike other product providers, we do NOT want a department to keep purchasing the same expensive equipment over and over. We want them to keep the equipment and reuse it for years to come. We have found that departments may re-purchase equipment once or twice before they completely give up on the concept. That does not help the community they serve or the animals. This initiative is 100% about helping first responders willing to save animals accomplish that goal with pride whilst knowing that they have their supplier's support so they can continue to do so for years to come. No matter how great a product is manufactured, just like everything else man made, flaws are found. It is our pawmise to make good on it. For that the department HAS to be in our database system. Please let us by providing the information as soon as possible.

WHY IS THE DEPARTMENT DATABASE PUBLIC? 
We believe in transparency. We want YOU to know which departments already have them. This initiative to get pet oxygen masks on every fire/ems vehicle in North America depends on departmental word of mouth and sponsors like you. We want to make it easier to figure out who has what and when they were acquired. That helps communities figure out which departments may need their support. Dog, do we wish every other provider could do the same. Secrecy helps no one. Sponsors can remain anonymous. Pet parent purchases are not listed since they are private.

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