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International Orders

International Ordering & Shipping Policy

CANADIAN ORDERS 
Canadian orders can be placed using the standard online store checkout page. Please DO NOT USE this order form for Canadian orders. If the cart cannot estimate your shipping cost please proceed to the checkout page. It works ;-)
At this time ALL orders placed through this website to be shipped to Canadian addresses, ship either UPS Standard and/or USPS Priority International. Shipping fees and rates NEVER include duties, taxes and/or brokerage fees (when shipped UPS).
For more information on the Canadian shipping fees please visit the USA Shipping Policies

ALL NON-CANADIAN INTERNATIONAL ORDERS
We accept international orders from the Americas (North, Central and South) and Europe (EU Countries). See detailed list in comment section of the order form here below.
If your country is not included in our service area, please contact the manufacturer, McCulloch Medical/Quill/MAI to find a distributor closer to you. Please reference Oxygen Recovery Mask product when making your inquiry. 

DUTIES AND TAXES
Canadian Orders: All duties, taxes and brokerage fees are the responsibility of the Customer and your receipt and acceptance of your order indicates your acceptance of these terms. The Company has no way of knowing these charges when the package leaves our facility. The shipping prices indicated by the online system only covers transportation and fuel fees.
Your shipment will be subject to brokerage fees if your order ships with UPS and/or FedEx (disbursement, service tax, provincial taxes, line item fees, etc). Should you wish to contest these fees, please contact UPS and/or FedEx in your country.
We recently found this blog post providing advice on how to avoid brokerage fees (requires you to self clear the order). Click HERE to read more. ** This link is provided as an informational piece only. 

Other International Orders: All duties, taxes and brokerage fees are the responsibility of the Customer and your receipt and acceptance of your order indicates your acceptance of these terms. Since all Non-Canadian International orders generally ship via the US Postal service and will be handled by each country's postal service, we have no way of estimating or knowing if import taxes and duties will be applied to your order and/or how much these fees will amount to. By placing your order with us you agree to take full responsibility for these fees.
If your order is shipped using UPS it is very likely UPS will assess a brokerage fee in additional to standard duties and taxes. We have no way of determining what those fees will be. As the customer you take full responsibility for the timely payment of said fees.

Should the Receiver refuse to pay, the Company will assess a $35 penalty fee on Canadian orders and $50 on all Non-Canadian International orders to the recipient's account in addition to the duties and taxes due.

Things to know about USPS Shipping
* The USPS Priority Mail International service does not guarantee delivery time.
The approximate delivery time is 6 to 10 business days for Priority Mail International. Actual number of days may vary based on origin, destination, and customs delays. Includes USPS Tracking. Limitations may apply for certain destinations.

* The Priority Mail Express International service does not guarantee delivery time.
The approximate delivery time is 3 to 5 business days for Priority Mail Express International. Actual number of days may vary based on origin, destination, and customs delays. Includes USPS Tracking. Limitations may apply for certain destinations.

Global Express Guaranteed® may be requested. Delivery in 1 to 3 business days. International transportation and delivery provided by FedEx Express. Please call our office during regular business to inquire about availability and rates.

All non-Canadian international orders include USPS insurance coverage. To learn more about the type of insurance visit the USPS Extra Services Page. Shipping and insurance rates + Paypal fees will be submitted to customer as part of our Order Estimate by email correspondence for customer approval. Once approval is received, in writing, we will email a Paypal Invoice to be paid prior to shipping. Paypal invoice must be paid in full for shipment to occur. When the order ships, customer will receive a USPS shipment confirmation number. 

Last Policy Update: June 5, 2024 @ 22:08 PST 
WHEN READY TO PROCEED PLEASE FILL OUT AND SUBMIT THE FOLLOWING FORM