International Ordering & Shipping Policy
ALL NON-CANADIAN INTERNATIONAL ORDERS
At this time ALL orders placed to be shipped to Canadian addresses, ship either FedEx International Economy®, FedEx International Priority®, UPS Standard and/or UPS Worldwide Saver.
USPS options are available in some markets. Please check the website to see if this option applies to your order (based on kit quantity and postal code)
All orders are final.
** ALL CANADA orders include a Value Coverage fee.
To learn more visit the USA Shipping Policy Page
ALL NON-CANADIAN INTERNATIONAL ORDERS
We accept international orders from the Americas (North, Central and South), Europe (EU Countries) & Japan.
If your country is not included in our service area, please contact the manufacturer, McCulloch Medical/Quill/MAI to find a distributor closer to you. Please reference Oxygen Recovery Mask product when making your inquiry.
We ship Priority Mail International® and/or Priority Mail Express International™. Please note that our online system is restricted to North America.
To Proceed, simply download, fill out and return the International Order Form using the download button here below*.
All orders are final. Please note that the parts quantity selection varies somewhat from North American product offerings. See form for more details.
* The form is in editable PDF format. This implies you may type directly into the required field boxes. You may do so before printing the file.
DUTIES AND TAXES
Canadian Orders: All duties, taxes and brokerage fees are the responsibility of the Customer and your receipt and acceptance of your order indicates your acceptance of these terms. The Company has no way of knowing these charges when the package leaves our facility. The shipping prices indicated by the online system only covers transportation and fuel fees.
Your shipment will be subject to brokerage fees if your order ships with UPS and/or FedEx (disbursement, service tax, provincial taxes, line item fees, etc). Should you wish to contest these fees, please contact UPS and/or FedEx in your country.
We recently found this blog post providing advice on how to avoid brokerage fees (requires you to self clear the order). Click HERE to read more. ** This link is provided as an informational piece only.
Other International Orders: All duties, taxes and brokerage fees are the responsibility of the Customer and your receipt and acceptance of your order indicates your acceptance of these terms. Since all Non-Canadian International orders generally ship via the US Postal service and will be handled by each country's postal service, we have no way of estimating or knowing if import taxes and duties will be applied to your order and/or how much these fees will amount to. By placing your order with us you agree to take full responsibility for these fees.
Should the Receiver refuse to pay, the Company will assess a $35 penalty fee on Canadian orders and $50 on all Non-Canadian International orders to the recipient's account in addition to the duties and taxes due.
Things to know about USPS Shipping
* The USPS Priority Mail International service does not guarantee delivery time.
The approximate delivery time is 6 to 10 business days for Priority Mail International. Actual number of days may vary based on origin, destination, and customs delays. Includes USPS Tracking. Limitations may apply for certain destinations.
* The Priority Mail Express International service does not guarantee delivery time.
The approximate delivery time is 3 to 5 business days for Priority Mail Express International. Actual number of days may vary based on origin, destination, and customs delays. Includes USPS Tracking. Limitations may apply for certain destinations.
Global Express Guaranteed® may be requested. Delivery in 1 to 3 business days. International transportation and delivery provided by FedEx Express. Please call our office during regular business to inquire about availability and rates.
As outlined on our International order form, all non-Canadian international orders include USPS insurance coverage. To learn more about the type of insurance visit the USPS Extra Services Page. Shipping and insurance rates + Paypal fees will be submitted to customer as part of our Order Estimate by email correspondence for customer approval. Once approval is received, in writing, we will email a Paypal Invoice to be paid prior to shipping. Paypal invoice must be paid in full for shipment to occur. When the order ships, customer will receive a USPS shipment confirmation number.
Paying with Paypal vs Wire Transfer: International transactions totaling under $1000 (USD) can be processed using Paypal. All invoices totaling $1000 and over must be paid using a wire transfer. If your banking institution charges you an outgoing wire transfer fee please email us a copy of the bank statement/wire order showing the charge and we will reimburse you the fee.
USING YOUR OWN SHIPPING COMPANY & 3rd PARTY BILLING
At this time we do NOT accept private freight companies.
Internationally we only ship using UPS (any size order) or USPS (for small orders under $750 product value total.)
If you have an account with UPS we can use your account number.
There is a $100 charge to do so and payment must be received in full via wire transfer before the order ships.
3rd party billing caps out at $2499 product value total.
By default international orders include insurance cost, even if placed under your account.
We will not waive that insurance option on international orders regardless of the amount ordered.
Please provide your UPS account number, billing account registered name and address when selecting this option.
Last Policy Update: April 3 2019 @ 1400 PST