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Privacy & Security

Privacy & Security

Welcome to the Wag’N O2 Fur Life, LLC website (hereby "Company"). The  Company and its affiliates are committed to your right to privacy and to keeping your personal information private. You can visit our web sites without telling us who you are or revealing any identifying information about yourself. However, because our web sites include areas in which visitors can provide personally identifying information, we have developed this Privacy Policy to inform you of our policies and practices regarding information we collect about you. 
This Privacy Policy governs certain electronic communications maintained and distributed by Wag'N and its affiliates for the benefit of visitors, donors and those interested in supporting our cause. The Company mailing address is 305 SE Chkalov Dr, Suite 111 PMB 170, Vancouver WA 98683.  The Company reserves the right to modify or amend this Privacy Policy at any time and for any reason. Any changes to this Privacy Policy will be preceded by a notice posted to this Privacy Policy at least ten (5) days prior to the effective date of such change.
Because your privacy is very important to us, we want you to understand our practices with regard to collecting and using your information both online and offline. This statement applies to personally identifiable information collected from our customers. When this Privacy Policy uses the term "personally identifiable information," we mean information that identifies a particular individual, such as the individual’s name, postal address, e-mail address, credit card number, and telephone number. When other information, such as, for example, consumer product preferences, or number of pets, is directly associated with personally identifiable information, this other information also becomes personally identifiable information for purposes of this Privacy Policy. Personally identifiable information is sometimes referred to in this Privacy Policy as "personal information." 

a. Personally Identifiable Information
We may collect personally Identifiable Information (including name, address, telephone number, e-mail address, website, company information, and, when necessary, credit card information) when you:
Place an order on our Web site store or over the phone
Make a purchase or donation over the phone 
Return an item or make an exchange 
Inquire about our programs 
Receive a gift package 
Create an online account 
Participate in a marketing survey, promotion or event either online or offline. 
Sponsor a Fire Department, EMS Department, Police Department, K9 Rescue Team, Wag’N Fellow Department and/or Animal Hospital/Clinic on the O2 Fur Life sponsorship page of the site.
Purchase Pet Oxygen Mask Kit(s) on behalf of a Fire Department, EMS Department, Police Department, K9 Rescue Team, Wag’N Fellow Department and/or Animal Hospital/Clinic on the O2 Fur Life First Responder Order page.

b. Aggregate Information 
We also collect some non-personal information about you. Its collection may not be readily apparent to you. For instance, when you come to our site your IP address is collected. An IP address is often associated with the place from which you enter the Internet like your ISP (Internet service provider), your company, or your university. This aggregated information allows us to measure the number of visits to our sites, the average time spent on our sites, the number of pages viewed, and various other site statistics. This monitoring helps us to provide a more useful and engaging online experience to site visitors, and helps us to improve the quality of our content. 
This information is not personally identifiable and we do not combine this type of information with personally identifiable information.

a. Personally Identifiable Information
We always want to provide you with the best possible shopping experience and fulfill your orders exactly as you've requested. In order to do this, we use your personally identifiable information to allow us to:
Process and track your order 
Provide additional information on the programs signed up for and/or inquired about
Contact you about the status of an order – updates and changes
Identify your product and program preferences 
Customize our communications to you 
Provide information concerning products or programs you have purchased and/or signed up for
Improve our store selection and customer service

The following ONLY apply to the purchase of the Wag'N O2 Fur Life® Kit purchased by individuals/organizations/groups to be donated to first responders and purchases made by first responders for their department use of a full O2 Fur Life® kit. To be listed on the department database a full kit needs to be purchased. Parts purchased individually do not count and neither do purchases for individual home use.

If you will be donating this kit to first responders (what we call a Sponsorship) you have the option to make the sponsorship in your name, in your company/organization’s name and/or remain anonymous. If you select to remain anonymous none of your information will be shared with anyone. The database entry will show 'Anonymous Pet Lover'. Please use our Contact Us form at any time if you want that to be updated. We will need an order number and/or date of purchase, billing and shipping address and contact name for verification.
The name of the recipient department can remain anonymous in terms of public release however the Company needs to maintain the name of the recipient department for its internal records. If you select to make the donation in your name or your company’s name, this information, namely Your Full Name and/or Your Organization/Company’s Name, website if applicable, name of department, city and state of department and number of kits will be posted on the following sites:

The Wag’N Pet Oxygen Mask Department Database  

The option to display the sponsor certificate is at the discretion of the recipient department only.

At all stages of that process you get to decide how the donation/sponsor name(s) ought to be displayed. Once the information is released on these sites it becomes public domain.
No other personal information than the one you requested is to be provided publicly.

When first responders purchase a Wag'N O2 Fur Life Kit the department’s name, city and state and number of kits acquired will be posted on the following website page:

The Wag’N Pet Oxygen Mask Department Database  

Once the information is released on these sites it becomes public domain.
No other personal information than the one you requested is to be provided publicly.

The name of the recipient department can remain anonymous in terms of public release however the Company needs to maintain the name of the recipient department for its internal records. If you wish for the name of your department to not appear on the department database please contact us in writing to make the request. You may add a comment on the billing page comment section as you check out on our online store and/or use the Contact Us Page. 

Why we ask for the names of the departments for our records:
Unlike many of our competitors who make unsubstantiated marketing and sales claims as to how many kits and departments their company has provided, this Company provides transparency. Transparency allows us to back up claims made on our site; it allows open information access to departments, potential sponsors, members of the media to verify an acquisition, contact the department to verify satisfaction with equipment and acquisition process amongst other benefits. 

* McCulloch Medical, the oxygen mask manufacturer, provides a 2 year warranty on the pet oxygen masks. Our internal records of the recipient end user (the department) serve as official registration should a claim be filed.

* In many instances sponsors are not able to forward the proprietary training efiles to the departments they sponsor. When contacted by these fire departments, having their names on file allows us to verify they indeed have our equipment and process their request in a more efficient and expedient manner.

* If we have a recall on a product or need to send important training updates we need the department names to get that information/product/update to them. 

Remember that public anonymity is an option we have no objection to. Our company policy to demand access to the names of the departments protects us, sponsors and departments. Refusal to provide such information at the time of sale will result in either refusal to take the order AND/OR order cancellation through both this website and our Amazon store. 

b. Aggregate Information
We use the aggregate information that we collect from our customers in a manner that does not personally identify any individual. We use aggregate information to make our sites more interesting and useful to you. We also track the pages or documents accessed within our site. This information is collected for systems administration and for analyzing and improving the value of the material available on our website. 
Notwithstanding the above policies, we reserve the right to disclose your personal information to appropriate third parties if we are required to do so by law or we believe that such action is necessary: 
To comply with legal process such as a search warrant, subpoena or court order; 
To protect the company's rights and property; 
To investigate reports of fraud or of users sending material using a false e-mail address or users sending harassing, threatening, or abusive messages; 
To protect against misuse or unauthorized use of our web site; or 
During emergencies, such as when we believe someone's physical safety is at risk. 
When you provide us your e-mail address, we may send you e-mails necessary to process your order or respond to an online request. That includes an e-mail confirmation after you place an order or sign up for a service as well as an e-mail with package tracking information. Recipients of our Electronic Gift Certificates will receive an e-mail notifying them of the gift and instructing them how to redeem it.
It is our intent to protect against the loss, misuse or alteration of information that we have collected from you. We use a variety of current technologies and processes for protection of our customer data. We limit the information we provide to outside companies with whom we contract to only what they need to carry out their responsibilities (for example credit card processing).
When you make a purchase, sign up for a service, make a donation or create an account on our web site, your information is transmitted in a safe, encrypted format called SSL (Secure Sockets Layer) during transmission with our site (https page). We maintain the data you provide, along with a record of your purchases, in a secured database. 
You are responsible for maintaining the confidentiality of any password(s) you are given to access the Site, and are fully responsible for all activities that occur under your password(s). You agree to notify Wag’N immediately of any unauthorized use of your password(s).
Please, for your own safety and peace of mind do NOT email or text us your credit card number! We will NEVER ask for it. PLEASE DO NOT EVER PROVIDE IT.
Email is NOT secure. We cannot afford encrypted email. Our online store is protected and encrypted to receive and process secured transactions (https). As a matter of fact, don’t ever send any confidential information to anyone through email. We have no control over our email servers. Emails must make it past many networks to get to their intended recipient. Additionally, computers, non secure networks and servers are hacked all the time. If you receive an email out of the blue asking for personal information, it's a scam. Delete it!